Training and Coaching Skill for Managers

Training and Coaching Skill for Managers

Program Information

Training and Coaching Skill for Managers

April 27 – 28, 2017


Program Overview

The development of people’s performance in the workplace is critical to the success of any organization. The Training & Development (T&D) process has the potential to make a strong positive impact on the performance of individuals, teams and the business as a whole. And that is the role of line managers or supervisors.


All managers, supervisors and anyone with responsibility for training and coaching within companies or organizations need to know how to train and coach their employees because it will support them in developing and implementing successful training and development policies and procedure which are aligned with the Business Strategy and Objectives.


Within this program, participants will learn practical guide to preparing, delivering, and evaluating a successful training intervention in their organization, from analysis of training needs to assessment of return on investment (ROI), etc.


Program Objectives

By the end of the training session, participants will be able to:

  • Apply different tools and techniques for training needs analysis and expected outcomes
  • Determine clear training objectives
  • Implement orientation, on the job training, and off-the-job training programs effectively
  • Identify a range learning aids to support training delivery and their advantages
  • Use techniques to evaluate a trainer’s performance in delivering a program
  • Describe factors to consider when selecting a training agency or training provider
  • Design training and development policies and procedures
  • Evaluate the level of effectiveness of a training and development program
  • Measure return of investment from a training and development program
  • Know how to become a coach
  • Be able to coach their employees effectively


Who Should Attend This Program?

For human resources specialists (HR specialists), HR managers, HR supervisors, HR officer, training coordinators, training managers, training officers, supervisors, functional managers and executives.


Program Outline

Module 1: Introduction to Training and Development

  • Why Train?
  • Responsibilities of a Training Manager & The Role of the Trainer
  • Stages of Training and Development Process
  • Analysis of Training and Development Environment


Module 2: Training and Development Policies and Strategy

  • Mission
  • Objectives
  • Policies and Procedures
  • Merging Training and Development with the Business Plan


Module 3: Training and Development Needs Analysis

  • Tools and Methods for Identifying Training Needs
  • The Needs Analysis Process
  • Levels of Needs Analysis
  • Solutions to Performance Problems
  • Training Objectives
  • Thomas International System
  • The Meta Planning Techniques


Module 4: Training and Development Plan and Implementation

  • Orientation Program
  • On-the-Job Program
  • Off-the-Job Program
  • Other programs for Training and Development


Module 5: Evaluating a Training and Development

  • What is Training Evaluation?
  • Training Evaluation Criteria
  • Evaluating the Level of Effectiveness


Module 6: Values and Costing of Training and Development

  • Analysis of the Cost and Benefits of Training
  • Return on Investment (ROI)


Module 7: Coaching and Feedback

  • The Coaching Cycle
  • Pre-requisites for Coaching & Mentoring
  • Coaching for Better Performance
  • The Team Leader’s Role in Coaching
  • Managing People Issues
  • Simple Tools to Use for Coaching and Giving Feedback


Program fee: USD250 (Lunch, coffee, snacks, learning materials are included. Tax is exclusive. No tax for individual participants who pay their own fee. 15% withholding tax will be grossed up to invoice for those participants registered by their companies.

Venue: InterContinental Hotel/Sunway Hotel (Phnom Penh)

Time: 8:00am – 5:00pm

Language of instruction: Khmer


Deadline of Enrollment
Please, submit your enrollment latest by April 21, 2017.

Fees, Payment and Cancellation
After enrollment notification, we will send you an invoice via email. Payment of the program fees is required to be made prior to the start of the program. Participants can request to make the payment after completion of the program within 15 days of the invoice date. We accept payments by bank wire transfer, company checks and cash.

Participants are required to notice us about their cancellation at least 7 days prior to the training and the fees will be fully refunded. Notice of cancellation less than 7 days will be fully charged. Notice of cancellation shall be notified via written email.
Phnom Penh Business School reserves the rights to change the programs, dates, fees, and trainers to ensure quality, effectiveness and standard preparation.