High Impact Middle Management Skills

High Impact Middle Management Skills

Program Information

High Impact Middle Management Skills

April 7 – 8, 2017


Why Attend

Building effective managerial and leadership skills is critical to help you and your organization succeed. This course is designed to help both new and experienced managers develop advanced skills necessary to add immediate value to their staff and organization.


Course Methodology

This course relies on the use of individual and group debriefs aimed at helping participants develop skills in leading and managing others. The course also features the use of a number of case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises are used to demonstrate the skills required for effective management.


Course Objectives

By the end of the course, participants will be able to:

  • Define the leadership and managerial skills necessary for increasing organizational productivity
  • Apply effective coaching and appraisal techniques
  • Employ problem solving tools to overcome organizational obstacles
  • Solve conflicts using win-win approaches
  • Create plans to manage change leading to continuous improvement
  • Develop effective time management action plans


Target Audience

Managers, senior supervisors and professionals who want to learn advanced management and leadership techniques.


Target Competencies

  • Leading others
  • Managing performance
  • Problem solving ability
  • Influencing others
  • Managing change
  • Results orientation


Course Outline

Module 1: Management and leadership

  • The manager compared to the leader
  • Styles of leadership
  • Goals of organizational behavior
  • The implication of attitudes and personality
  • 10 ways to empower followers
  • Maturity levels
  • The 9 key motivators

Module 2: Coaching and appraising performance

  • Coaching, training and counseling
  • The psychology behind coaching
  • Coaching: why and when
  • The coaching meeting
  • Feedback, review and appraisal
  • Elements of constructive feedback
  • Performance appraisals
  • Preparation and scheduling of appraisals

Module 3: Problem solving and decision making techniques

  • Principles of problem solving
  • Team problem solving
  • Differentiating between symptoms and causes
  • Tools and techniques of problem solving
  • Effective group brainstorming
  • The manager as a decision maker
  • Using the prioritization grid

Module 4: Managing conflict

  • Sources of conflict
  • Constructive and destructive conflicts
  • Conflict and team performance
  • Resolving and managing conflicts
  • Conflict management styles


Module 5: Managing change

  • Definition of organizational change
  • Dynamics of change
  • Contemporary issues behind change
  • Planning for change
  • Transition structures
  • Success factors for making change happen
  • Overcoming resistance to change
  • Communication strategies during change
  • Changing behaviors by changing mindsets

Module 6: Managing time and meetings

  • Time management principles
  • Identifying and setting goals
  • Time management tools
  • Prioritizing activities
  • The time management grid
  • Time management tools
  • Improving meeting leadership skills


Program fee: USD250 (Lunch, coffee, snacks, learning materials are included. Tax is exclusive. No tax for individual participants who pay their own fee. 15% withholding tax will be grossed up to invoice for those participants registered by their companies.)

Venue: InterContinental Hotel (Phnom Penh)

Time: 8:00am – 5:00pm

Language of instruction: Khmer


Deadline of Enrollment
Please, submit your enrollment latest by April 6, 2017.

Fees, Payment and Cancellation
After enrollment notification, we will send you an invoice via email. Payment of the program fees is required to be made prior to the start of the program. Participants can request to make the payment after completion of the program within 15 days of the invoice date. We accept payments by bank wire transfer, company checks and cash.

Participants are required to notice us about their cancellation at least 7 days prior to the training and the fees will be fully refunded. Notice of cancellation less than 7 days will be fully charged. Notice of cancellation shall be notified via written email.

Phnom Penh Business School reserves the rights to change the programs, dates, fees, and trainers to ensure quality, effectiveness and standard preparation.